Welcome to Geet Media ("we", "our", "us"). By purchasing any service through www.geetmedia.in, you agree to this Refund & Cancellation Policy.
Because Geet Media provides digital services delivered electronically, services cannot generally be returned once processing has begun.
Nature of Services
Geet Media provides digital music industry services, including but not limited to:
As these are digital services, they are delivered electronically and cannot generally be returned once review, verification, submission, delivery, or processing has started.
Refund Eligibility
A refund may be considered only under the following circumstances:
- Duplicate payment for the same service
- Payment completed but the service could not be initiated due to a verified technical issue on Geet Media's side
- Incorrect amount charged because of a verified system error
All refund requests are subject to verification, order status review, payment confirmation, and service-processing checks.
Non-Refundable Services
Refunds will not be provided in the following situations:
Rejection by YouTube, Spotify, Apple Music, telecom operators, or any third-party platform due to policy violations, ownership issues, metadata errors, or eligibility requirements does not qualify for a refund.
Cancellation Policy
A cancellation request may be accepted only if the service has not yet entered the processing stage. Once processing begins, the order cannot be cancelled.
Before Processing
Cancellation may be reviewed if no verification, submission, delivery, or platform work has begun.
After Processing Starts
The order becomes non-cancellable because digital work has already begun.
Visual Claims Services
For YouTube Visual Claims, fees cover claim review, verification, documentation, and submission work. Approval of claims depends entirely on YouTube's review and applicable copyright policies.
Geet Media does not guarantee claim approval or monetization. Services already reviewed or submitted are non-refundable.
Music Distribution Services
Once a release has been submitted to stores or distribution partners, orders cannot be cancelled and distribution fees are non-refundable.
Spotify
Apple Music
YouTube Music
JioSaavn
GaanaStore approval timelines are controlled by individual platforms and may vary.
Content ID Services
Content ID registration involves eligibility review, ownership verification, metadata checks, and technical processing. After Content ID processing has started, fees become non-refundable.
CRBT Services
Once CRBT requests are submitted to telecom partners, cancellation is not possible and charges are non-refundable.
Telecom partner review, activation, and availability timelines are controlled by the respective operators.
Duplicate Transactions
If you are charged twice for the same service, contact us with the details below. After verification, the duplicate amount will be refunded.
- Payment ID
- Invoice Number
- Transaction Date
- Registered Email Address
Refund Processing Time
Approved refunds are generally processed within 7-10 business days through the original payment method. Processing time may vary depending on the payment gateway or banking institution.
Chargebacks
Customers are requested to contact Geet Media before initiating a chargeback. Fraudulent or abusive chargebacks may result in account suspension, service termination, and permanent account restrictions.
Please contact our team first so we can review the payment, order status, and service history professionally.
12. Contact for Refund Requests
Need refund assistance?
Send your payment details and order information to the Geet Media team for review.